1. Introduction

We are committed to protecting your privacy. This policy describes what data we collect and how we use it.

2. Privacy Policy — Cardholder Data & Third Parties

Wajabat.ae respects your privacy and protects cardholder and personally identifiable information. We will not store, sell, share, rent, or lease cardholder details or personally identifiable information to any third parties for marketing purposes.

• Card details: We do not pass full card numbers or CVV codes to third parties. Payment card processing is handled only by our authorised payment processor(s).
• Third-party sharing: We may share limited information with trusted service providers (for example, payment processors, delivery partners, or fraud-prevention services) only when required to complete a transaction or provide the service; such providers are contractually prohibited from using your data for any other purpose.
• Security measures: We use administrative, technical and physical safeguards to protect personal data; however, no internet transmission can be guaranteed to be 100% secure.
• External links: Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites; please review their privacy policies directly.

3. Updates to Policies

We may update our Privacy Policy, Terms & Conditions, and other website policies from time to time. Any changes will be published on this page and marked with an updated “Last updated” date. Modifications take effect on the day they are posted, so please check periodically for updates.

4. Delivery Policy — Products

When you order a product through Wajabat.ae, the following delivery information applies:

• Proof of delivery: Keep proof of delivery (signed receipt or confirmation by the registered customer) as it may be required for dispute resolution.
• Shipping process & conditions: Delivery is arranged through our partnered restaurants and courier partners. Specific shipping conditions (packaging, handling, temperature control) depend on the item and partner restaurant.
• Delivery fees: Delivery fees (if any) or free-delivery conditions will be shown during checkout.
• Delivery times: Estimated delivery times for local and international orders will be provided at checkout. Actual times may vary due to operational factors beyond our control.

5. Payment Confirmation — Services

After a successful payment, customers will receive confirmation via one or more of the following channels:

• Email confirmation (sent to the email provided at checkout)
• SMS confirmation or WhatsApp (if a mobile number is provided and the service is available)
• On-screen confirmation immediately after payment

Confirmation timing depends on the payment processor and issuing bank but is usually instant or within a few minutes.

6. Refund Policy

Refunds (when applicable) will be issued to the original payment method within 10–45 days, depending on the issuing bank and the bank’s refund processing times.

Refunds may be provided in the following scenarios (non-exhaustive):

• Wrong product sent by merchant
• Product is defective
• Product damaged during shipping
• Product tampered

If we do not offer a refund policy for a particular product or service, that fact will be clearly communicated to the customer before purchase to avoid disputes.

7. Cancellation Policy

Cancellation terms and timeframes vary by product or service. In general:

• Customers must report cancellations or request replacements within the timeframe specified on the product or checkout page.
• Conditions under which cancellation or replacement is allowed will be stated clearly on the product page or during checkout.
• If no cancellation or replacement policy exists for a product, this will be communicated before purchase.

8. Information We Collect

We may collect the following information:

• Your name and contact information
• Demographic information
• Order and voucher details (where applicable)
• Usage, device, and log information (IP, browser, pages viewed)

9. How We Use Information

• To provide and improve our services
• To process payments and send confirmations
• To verify requests and prevent fraud
• To contact you for support or research (with consent)

In simple words: we use your data to run the service safely and make it better.

10. Security

We apply administrative, technical, and physical safeguards to protect personal information. While no method is 100% secure, we work to continuously enhance our protections.

11. Cookies

Cookies are small files placed on your device to help the site function and analyze usage. You can control cookies via your browser settings. Disabling certain cookies may limit features.

12. Links to Other Websites

Our site may contain links to external websites. We are not responsible for their content or privacy practices.

13. Your Rights

• Access, correct, or delete your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

14. Changes to This Policy

We may update this policy periodically. The updated version will be indicated by the “Last updated” date at the top.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: contact@wajabat.ae
• Phone / WhatsApp: +971 50 459 9320
• FGB BUILDING BLOCK A,Office No.219 Al Goze Third Dubai, United Arab Emirates