Terms of Service

1. Introduction

NUMIDIA PORTAL maintains the https://wajabat.ae/ Website ("Site").

Welcome to Wajabat ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your use of our website located at wajabat.ae (together or individually "Service") operated by Wajabat. By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Products & Pricing

We sell premium Tunisian olive oil and related products. We make every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

3. Orders and Payments

• Visa or MasterCard debit and credit cards in AED will be accepted for payment.
• Cardholder must retain a copy of transaction records and https://wajabat.ae/ policies and rules.
• User is responsible for maintaining the confidentiality of his account.
• We will not trade with or provide any services to OFAC and sanctioned countries.
• Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

4. Shipping and Delivery Policy

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.

Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 15 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.

Please keep the proof of delivery receipt signed and confirmed by the customer.

5. Refund Policy

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Refunds will be provided under the following conditions:

• The product received is damaged or defective.
• The product received is different from what was ordered.
• The order is cancelled within the allowed time frame (24 hours).

6. Return Policy

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

7. Cancellation Policy

Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.